Steps to connect iGS20E with a computer.

1) Power off iGS20E        

2) Connect iGS20E to power adaptor by USB cable          

3) Short press the left button, normally, the device will be recognized as a new disk at the computer.

Video guide: https://www.youtube.com/watch?v=Yke2fpCYH8Q

If your iGS20E can not be recognized as a new disk,we propose you try as follows:

1) Find another USB cables to connect with the computer.

2) Connect it on another computer or another USB port.

4) Make a factory reset.

5) Connect the device with a computer after the battery was entirely drained off. 

For more help, pls contact iGPSPORT customer service service@igpsport.com